Privacy policy

What this covers

This policy covers the Hollowtips mobile app for iPhone and Android, published for Hollowtips LLC by Enovate Consulting, Inc. The app lets you confirm a Hollowtips product is genuine by entering the code printed on its packaging. If you choose to become a member, you can also earn points and redeem them for Hollowtips merchandise. Product verification and member points are run for Hollowtips by Scanacart (BirdHaus).

What we collect when you check a code

You can check a code without an account. When you do, we receive:

• The code you entered and the time you checked it.
• The IP address your request came from. Your phone sends this with every internet request.

That's all for a code check. The app doesn't use your location, camera, photos, microphone or contacts. There are no ads, no advertising ID, and no analytics or tracking tools in the app.

What we collect if you become a member

Membership is optional. If you sign up, we also keep:

• How you sign in. You can use Sign in with Apple, Google, or your email address or phone number. With email or phone, we send you a one-time sign-in code; there's no password. With Apple or Google, we receive your name and email address from them. If you choose Apple's "Hide My Email", we receive a private relay address instead of your real one.
• Your first name, if you give it to us when you sign up.
• Your points: the codes you claimed points for, when, and your balance.
• Your reward orders. When you redeem points for merchandise, we collect the shipping name, address, email and phone number you enter so the order can be shipped to you.

Why we use it

• To tell you whether the code is genuine.
• To look into counterfeit reports and stop misuse of the check.
• If you're a member: to sign you in, keep your points, make sure each code earns points only once, and ship the rewards you redeem.

We don't use your IP address to work out where you are, and we don't sell, rent or share your information for advertising.

What stays on your phone

Your My checks list (your most recent code checks), the shipping details you last used, and your sign-in are saved only on your phone, so you don't have to type them again. The opening animation uses your phone's motion sensor to tilt the artwork; that reading is used on the spot and never saved or sent anywhere. Tap Clear my checks under Me to remove your check list, sign out to remove your sign-in, or uninstall the app to remove all of it.

Who handles it

Code checks and member accounts are processed by Scanacart (BirdHaus), the service that runs product verification and points for Hollowtips, on secure cloud servers. Sign-in codes are delivered by our email and text-message providers, which receive only the address or number and the code. Apple and Google handle their own sign-in under their own privacy policies. Shipping details go to Hollowtips so they can send your reward. Everything is sent over an encrypted (HTTPS) connection. We don't sell your information, and otherwise we share it only if the law requires it.

The merch store

The Shop tab opens the Hollowtips merchandise store at shop.hollowtips.com. Purchases there are made on that website, not in the app, and are covered by the store's own privacy policy.

How long we keep it

We keep records of code checks for as long as we need them to verify products and investigate counterfeits. We keep your member account until you delete it.

Deleting your account

In the app, go to Me and tap Delete account. That permanently deletes your account, sign-in details and points. We keep the record that a code's points were claimed (so it can't be claimed again) and any past reward orders, including the shipping details on those orders, for counterfeit and order records; they're no longer linked to an account. You can also ask us to delete your account by emailing info@hollowtips.com from the email address or with the phone number you signed in with.

Children

The Hollowtips app isn't meant for children, and we don't knowingly collect information from anyone under 18.

Your choices

To ask about the information we hold about you, or to ask us to correct or delete it, email info@hollowtips.com.

Changes

If this policy changes, we'll update this page and the date at the top.

Contact

Hollowtips LLC · Los Angeles, California · info@hollowtips.com